Shipping policy
Shipping Fees
Free shipping in Quebec and Ontario for any purchase over $99 before taxes.
Flat fee of $15 plus taxes for purchases under $99 before taxes (Quebec and Ontario).
Online gift card purchases are excluded from the free shipping calculation.
Flat fee of $20 plus taxes for purchases shipped to Canadian provinces other than Quebec and Ontario.
Additional fees may apply for large items or deliveries to remote areas. In such cases, you will be notified before we process your order.
Carriers
We ship using the most optimal carrier for your order to ensure delivery within a reasonable time frame (2 to 5 business days).
However, please note that if you are located in a remote area, additional charges may apply. If this is the case, we will contact you before proceeding.
International Shipping
We do not offer international shipping. Our delivery services are exclusively available within Canada. Contact us for more information.
Packaging
We use reused cardboard boxes for shipping. If the volume of the order allows us to use a bubble envelope instead of a cardboard box, we will do so.
Delivery Times
Delivery typically takes 2 to 5 business days.
Return and Exchange Policy
Made the wrong purchase? You may return the product in-store within 3 weeks of purchase. For returns by mail, shipping costs are the responsibility of the customer.
Return Conditions
The product must be returned in its original, unopened packaging. The box must not have been opened.
Non-Exchangeable and Non-Refundable Items
You will find the note "final sale" on the purchase receipt for items that are neither refundable nor exchangeable.
Sale Items
Unless marked “final sale” on the purchase receipt, discounted items are subject to our regular return policy.